退款政策

Return & Refund Policy

Thank you for shopping at Lokpa Store (lokpa.com.hk). We strive to ensure parents and children are completely satisfied with every purchase. If you are not fully satisfied with your purchase, we are here to help.

1. Returns & Exchanges
- Return Window: Items cannot be returned or exchanged within 14 days from the date you receive your order.
- Condition: To be eligible for a return, your item must be unused, unwashed, in the original packaging, and in the same condition that you received it, with all tags attached.
- Non-Returnable Items: Personalized items, final sale/clearance items, and opened hygienic goods (such as underwear or personal care items) cannot be returned unless defective.

2. Damaged or Defective Items
Please inspect your order upon delivery. If an item is defective, damaged, or if you receive the wrong item, please contact us immediately at info@lokpa.com.hk with your order number and photo evidence. We will arrange a replacement or full refund at no extra cost to you.

3. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

4. Shipping Costs for Returns
- Customers are responsible for paying their own shipping costs for returning non-defective items. Original shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to a store error or defective item.

5. Contact Us
For return requests or questions regarding our refund policy, please contact us at:
- Email: info@lokpa.com.hk
- Website: https://lokpa.com.hk